1. How to become a member?
You can complete your membership with the password you will create by entering an active e-mail address that you use in the Login>Member area at the top right of the page.
2. Forgot my password, how can I log in?
If you have forgotten your password, you can log in to your account by performing a password reset.
The steps to follow for this are;
From the 'Member Login' page, click on 'Forgot Password'. When you enter your e-mail address belonging to your membership and click 'Send', a link will be sent to your relevant e-mail address.
You can create a new password by clicking the link.
If the link did not reach you, check your spam folder.
In addition, you can change your password at any time from 'My Account>My User Information>Password Update' section.
3. How can i order?
To order, simply follow these steps:
You can add the products you want to buy from the product pages to your cart by clicking the 'Add to Cart' button.
You can choose one of your registered addresses from the payment screen, or add a new address information.
You can complete your payment by entering your card information on the same screen and choosing one of the installment options if you want to make installments.
4. Can I order without being a member?
You can order without being a member. To do this, simply add the products you want to buy from the product pages to the basket and say 'Continue Without Being a Member' on the screen that appears at the 'Confirm cart' step. You can follow the information about the order you placed without being a member, from the e-mail address you shared during the order. We recommend that you place an order as a member in order to access information about your orders.
5. Where can I order?
You can order from anywhere in the world except Israel.
6. How do I track my order?
You can track the status of your order in detail on the "My Orders" page, and see the status of your products from the order statuses.
You can find detailed information about order status below.
Processed: You will see the 'Processed' status for your product that is in the provisioning phase.
Preparing: At this stage, your product's invoice is prepared and then it is delivered to the cargo according to the shipping type you selected during the order.
If the product you ordered is already in stock, your reservation will be made immediately and your order may go into 'Preparing' status.
When your order is packed and delivered to the cargo, the status will change and the cargo process begins.
7. Can I make changes to the content before placing my order?
Before completing your order, you can make changes such as the products in your cart or the payment method.
In order to change the product in your cart, when you click on the cross on the right side of the product, you can remove the product by saying 'Delete' or add the product to your favorites by saying 'Delete and Add to Favorites'.
Thus, when you want to buy the product later, you can easily access the product from the 'My Favorites' area.
If you want to buy more than one product, you can choose the quantity you want from the quantity field.
If you want to change your payment information, you can use the payment option you wish by entering the card information you will pay with.
8. How do I make my payment?
You can make the payment by credit card, debit card. After entering your card information, you can choose one of the installment options and complete your shopping if it is a product that can be made in installments.
There are no options to pay at the door or by money order.
9. How do I save my shipping address?
You can define a delivery address by clicking the 'Add Address' button on the My Account > My Account Settings > My Address Information page.
10. when will my order arrive?
The products you purchase are delivered within the delivery date range specified on the product detail page. You can also find the delivery date of the products you purchased on the "My Orders" page in the "My Account" section.
• If there is a text "Delivered in 24 hours" on the product, your order will be shipped within 24 hours. These products are "FAST DELIVERY" products.
• When the order is out for distribution, you will be informed by the courier company via SMS.
• After shipping, you can track the shipping stages of your order from the "Where is my Cargo?" link in the "My Orders" tab in the "My Account" section.
11. How can I return the products I bought?
• You can easily return the product you purchased, free of charge, within 14 days from the day you receive it from the courier, within the return conditions, by applying to eWorldPartner.
In order for the products to be returned within the right of withdrawal;
The purchased product must be in its original box, unopened and undamaged,
With all its complementary accessories,
If any, it must be sent undamaged and completely together with the promotional and campaign products given as a gift at the same time. It should be sent with your invoice in your corporate company shopping. There is no need for an invoice for your individual shopping.
It should be sent with your invoice in your corporate company shopping. No invoice is required for your individual purchases.
eWorldPartner is obliged to reimburse all costs within 14 days from the date of receipt of the notification regarding the use of the consumer's right of withdrawal in accordance with paragraph 1 of article 12 of the distance selling regulation, within the framework of the return conditions. Refund requests that exceed 14 days cannot be processed.
One of the product types for which the right of withdrawal is not valid is "The products whose protective elements such as packaging, tape, seal, package have been opened after delivery and which are not suitable for return in terms of health and hygiene. (Lingerie, swimwear, cosmetics, headphones, epilator, shavers, etc.) "
12. when will my order arrive?
The products you purchase are delivered within the delivery date range specified on the product detail page. You can also find the delivery date of the products you purchased on the 'My Orders' page in the 'My Account' section.
When the order is delivered, you will be informed by the cargo company via SMS.
After shipping, you can complete the shipping stages of your order under the 'Where is my Cargo?' You can follow the link
13. Can I change the shipping address and recipient name of my order?
Check the status of your order from the 'My Orders' tab in the 'My Account' section on the main page.
If your order is in 'Your Order Received' or 'In Procurement Stage' status, you can do it from My Account>Order Details>Update My Order Address. Or you can send your request by contacting us from the 'Connect to Live Help' button in the 'Help' tab in the 'My Account' section.
If your order is in the 'Shipped to Cargo' status, only the courier companies can change the recipient and/or address. You can send your change request by contacting us on the 'Connect to Live Help' button in the 'Help' tab in the 'My Account' section.
14. How can I cancel my order?
If you ordered the wrong product or changed your mind, you can easily cancel your products before the cargo preparations begin, as follows.
By following the steps 'My Orders' > 'Details/Order Detail' > 'Cancel Order'.
By clicking 'Connect to Live Help' from the 'Help' step in the 'My Account' section, selecting 'Cancellation and Refund' on the page that opens.
If your products have started to be prepared for shipping (your invoice has been issued) or if they have been shipped, they cannot be cancelled. In this case, you can return the product when you receive it.
Fee refunds are completed within 3 working days. You will be notified by e-mail when your return is completed and your return is made to your bank.
15. I lost my invoice, how can I return it?
You can access your invoice in the following 2 ways.
1. Clicking the Send Invoice button on the Order Detail page
2. I want to access my invoice from "eWorldPartner Assistant" by clicking on the subject title
• If you do not have an invoice, you can write the following information on a blank piece of paper and put it in the return package and return it.
o Name Surname:
o Order No:
o Reason for Return:
16. How do i get my invoice?
We recommend that you first check your e-mail address registered in your account for your invoice.
Products whose Seller is eWorldPartner:
To view the invoice for these products, click the "View Invoice" button in your relevant order on the "My Orders" page. You can also check the email address registered in your account.
Products whose Seller is not on eWorldPartner:
For your invoice, you should first check the top of the shipping box, its interior and your product packaging.
In case the supplier is an e-invoice payer; The invoice for these products can be sent by e-mail within approximately 7 days from the order date. In order to view your invoice, the specified time must expire. At the end of the period, you can check your e-mail address registered in your account.
If your invoice has not reached you, in the relevant order from the "My Orders" page; You can request your invoice separately by choosing I Cannot Reach My Invoice by proceeding from the Create Request section. You can track your request on the "My Orders - My Requests" page.
If you have placed an order through your company to which you are an e-invoice payer; Your invoice is transmitted through the Revenue Administration (GIB) system, you can check it.